We want you to love what you ordered. If something isn't right, you have 30 days from the date of delivery to return it.
Return eligibility
Items must be unused, in their original condition, and in their original packaging. For lighting products, please include all cables, remotes, and accessories that shipped with the item.
How to start a return
Email us at support@holmden.com or call (719) 208-4158 with your order number. We respond within 1 business day with a return authorization and the return shipping address. Please do not send items back without contacting us first, since unauthorized returns can delay your refund.
Return shipping
If your item arrived damaged, defective, or we sent the wrong item, we cover the return shipping cost and will offer you a replacement or a full refund, your choice. For all other returns (changed your mind, no longer needed), the customer covers return shipping. We do not charge restocking fees.
Refunds
Once we receive and inspect your return, we issue your refund to the original payment method within 7 business days. Your bank may take an additional 3 to 5 business days to post the credit. We will email you at every step.
Damaged or missing items
If your order arrives damaged or incomplete, contact us within 7 days of delivery with a photo and we will make it right with a replacement or refund. In most cases you won't even need to return the damaged item.
Cancellations
Need to cancel? Contact us as soon as possible. Orders can be cancelled for a full refund any time before they ship.